Tech Support / Customer Service Associates | Teletech

April 3, 2017April 3, 2017 KnowCebu 0 Comments BPO Jobs, cebu jobs, Customer Service Associate, jobs, Technical Support Associate, Teletech

Tech Support / Customer Service Associates | Fresh Grads Welcome!

Is in need of:

TECH SUPPORT / CUSTOMER SERVICE ASSOCIATES | FRESH GRADS WELCOME!

The Role:

Your role as a Technical Service Representative (TSR) is to provide technical know-how and support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, internet connection, mobile phones, and cable TV. You must be able to provide step-by-step solutions via phone or email, to ensure proper disposition of their concerns.

Duties and Responsibilities:

Provide answers to clients by identifying their problems; researching answers; and guiding them through corrective steps.
Improve system performance by identifying problems; recommending changes.
Working with field engineers to visit customers if the problem is more serious.
Utilize computer technology to handle high call volumes.
Logging and keeping records of customer queries.
Analyzing call logs so you can spot common trends and underlying problems.
Compile reports on overall customer satisfaction.

Skills & Competencies Required:

Ability to assess each customer knowledge levels on mobiles, internet and cable connections.
Ability to deal with difficult callers – being polite, have confidence, and use diplomacy in difficult situations.
Good analytical and problem solving skills – giving full attention to what the customer is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Logical thinker.
Up-to-date technical knowledge.
Have in depth understanding of software and equipment being used by the customer.
Good interpersonal and customer care skills.
Able to set priorities and multitask.
Detail-oriented and customer-focused; Accurate records keeping.

Basic Qualifications:

Complete at least 2 years of college without back subjects
Excellent conversational English skills
Internet savvy and knowledge of MS Office applications
Preferably with knowledge and experience in handling concerns related to mobile phones, internet and cable.
Previous Telco customer service / technical support experience is a plus!

What We Have To Offer

Competitive compensation package including regular performance bonuses
Medical and dental coverage plus life insurance options
Pharmacy, transportation & rice benefits await those that qualify
TeleTech offers opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
Immerse in personal development programs and continued skills enhancement through online and proprietary TeleTech training curriculums
Engage with your colleagues and build friendships through exciting promotions, events and activities

Are you ready to accept the challenge? Because TeleTech is ready for YOU!

Please visit us at http://www.teletech.com

How to Apply

Email. Hotjobs@teletech.com
SMS. Text 0920-278-9988 and request for a phone interview
Online. Apply at www.TeleTechJobs.com via computer or mobile phone
Live Chat. www.teletechjobs.com/contact-us/get-live-help/
Go Social. Visit us at Facebook.com/TeleTechPilipinas or twitter.com/TeleTechPinas
Walk In. TeleTech Recruitment Office, 2nd floor, IT Center, Oakridge Business Park, AS Fortuna, Mandaue City 6014